Return and Refund Policy

1. General information

This Return & Refund Policy applies to all purchases made through our online store by customers with a delivery address in Switzerland or Liechtenstein.kmu.admin+1
By placing an order, you agree to the terms of this Policy in addition to our General Terms and Conditions.

We offer a voluntary right of return as described below. This is in addition to your statutory rights in case of defective goods, which remain unaffected.loganpartners+2

2. Voluntary return period

You may return eligible items within 30 calendar days from the date you receive your order.mycommerce+2
The return period is respected if you hand over the parcel to the carrier or post office on the last day of the 30‑day period (as evidenced by the postage receipt).

We reserve the right to refuse returns sent after the return period or not complying with this Policy.

3. Conditions for returns

To be eligible for a return, all of the following conditions must be met:hm+4

The item is unused, unwashed and in essentially the same condition as when you received it.
All original tags, labels and brand packaging (including boxes, garment bags or tissue paper, if any) are intact and attached.
The item is free from odours (e.g. perfume, smoke), stains, pet hair, or other signs of wear or damage.
The item was purchased directly from our online store and you can provide proof of purchase (order confirmation or invoice).

If these conditions are not fulfilled, we may decline the return or apply a reasonable reduction to the refund amount.

4. Items excluded from return

For hygiene and safety reasons, as well as for made‑to‑order products, certain items cannot be returned unless they are defective:weekday+1

Underwear bottoms (briefs), bodysuits and similar close‑fitting underwear
Personalized, monogrammed or custom‑made items
Gift cards and vouchers
Final‑sale items clearly marked as “Final Sale” or “Non‑returnable” at the time of purchase

If such items are delivered damaged or defective, your statutory warranty rights apply.

5. How to make a return

To initiate a return, please follow these steps:

Register your return via our online return portal (or contact our Customer Service) and indicate the items and reason for return.
Pack the items securely in the original packaging, if possible, including all accessories and documentation.
Attach the provided return label to the parcel, making sure any old shipping labels are covered or removed.
Drop off the parcel at the indicated drop‑off point or post office.

You are responsible for the condition of the goods until they reach our warehouse; we therefore recommend using our pre‑paid, tracked return label or another trackable shipping method.international.post+1

6. Return shipping costs

Unless otherwise stated on our website at the time of purchase:

Returns within Switzerland and Liechtenstein:
- Either “Return shipping is free of charge; we provide you with a pre‑paid return label.” or
- “A flat return fee of CHF [X] per return parcel will be deducted from your refund.”hm+2

If you return goods because they are defective or we sent the wrong item, the return will be free of charge and no fee will be deducted.[loganpartners]

7. Inspection of returned items

Once your return is received, we will inspect the items to ensure they comply with this Policy.signifyd+1
If the items meet the return conditions, we will approve the refund; otherwise, we may reject the return or grant a partial refund only.

If your return is rejected, we will inform you by email and offer to send the items back to you at your cost.

8. Refunds

If your return is approved, we will issue a refund using the same payment method you used for the original transaction, unless we have expressly agreed otherwise.mycommerce+3
We aim to process approved refunds within 14 days from the date we receive your return at our warehouse.weekday+3

Please note:

Your bank or card issuer may need additional time to process and post the refund to your account.
Original shipping costs will be refunded only if you return the entire order, unless otherwise indicated on our website or required by mandatory law.
Any return fees (if applicable) will be deducted from the refund amount.

9. Exchanges

We currently [offer / do not offer] direct exchanges.

If exchanges are offered: “If you wish to exchange an item for a different size or colour, please follow the return procedure above and place a new order for the desired item.”
If not offered: “If you wish a different size, colour or product, please return the unwanted item in accordance with this Policy and place a new order.”

10. Defective or incorrect items (statutory rights)

If you receive a defective item or an item that does not conform to the contract (e.g. wrong product, wrong size, damaged on arrival), please contact us as soon as possible after discovery of the defect, with photos and your order number.cms+2

In such cases, we will, at our discretion and in accordance with Swiss law, offer one of the following remedies:lawyersswitzerland+2

Repair of the item, or
Replacement with the same or an equivalent item, or
Price reduction or refund (against return of the item).

Your legal warranty rights under Swiss law remain unaffected by this Policy.

11. Customers in the European Union / other countries

If we offer delivery to EU member states or other countries, additional or different statutory consumer rights (such as a 14‑day cooling‑off period for distance contracts in the EU) may apply to those customers.loganpartners+2
Where such mandatory provisions grant you more favourable rights than this Policy, those mandatory rights will prevail.

12. Title, risk and customs (for cross‑border orders)

For deliveries outside Switzerland, you are responsible for any customs duties, taxes or import fees payable upon import, unless otherwise stated at checkout.[international.post]
If items are returned from abroad, you must correctly declare the goods as returns so that they can be processed as re‑imports and, where applicable, customs duties can be reclaimed.international.post+1