Refund policy

We offer a 14‑day right of return for your online purchase. This means you may return your order within 14 days of delivery without giving any reason.

Eligibility for return
To be eligible for a return, the item must be:

  • Unused and in the same condition as when you received it.

  • With all original tags, labels, and packaging intact.

  • Not customized, personalised, or made to your specific requirements, unless otherwise stated.

We do not accept returns for hygiene‑sensitive items (for example intimate wear or swimwear) if they are clearly marked as non‑returnable.

How to return

  • Contact our customer service within 14 days of receiving your order and provide your order number and the reason for return.

  • We will issue a return authorisation and instructions.

  • Return the item via the shipping method we specify, in its original packaging.

  • The customer is responsible for return shipping costs unless the return is due to an error on our side (wrong item, damaged or defective product).

Refunds

  • Refunds are processed to the original payment method within 14 days after we receive and inspect the returned item.

  • We reserve the right to refuse a refund if the item is damaged, worn, or not in its original condition.

  • If the item is returned in perfect condition, any sum deducted for the return or handling must be clearly communicated in advance.

Non‑returnable items
The following categories are generally non‑returnable, unless defective or incorrectly delivered:

  • Customised or personalised items (for example monogrammed goods).

  • Items clearly marked as “final sale” at the time of purchase.